Terms of service

Last updated: 13 September 2026

About this store

From Tiny Hands operates shop.fromtinyhands.com. These terms apply to purchases made through this store. Contact hello@fromtinyhands.com for questions about an order. Our contact information, shipping policy, refund policy and privacy policy provide further details.

Orders and payment

Checkout shows the products, delivery options, currency and total charge before you confirm payment. Please check these details and provide accurate contact and delivery information. The physical Kitchen Master Kit is a one-time purchase; no app or subscription is required. Any optional app service has separate terms and is not automatically added to your kit purchase.

Product information and use

We aim to describe products accurately. Screen settings may affect how colours appear. The kit contains functional kitchen tools, sharp edges and small pieces. It must be used with an adult present. Follow the instructions provided and choose tools and tasks suitable for the child’s abilities. Product safety and statutory rights are not excluded by these instructions.

Fulfillment

We use a fulfillment partner to dispatch orders. From Tiny Hands remains responsible for your purchase and customer support. Delivery information is set out in our shipping policy. If an item cannot be supplied, we will contact you and refund any payment for the unavailable item.

Cancellations, refunds and problems

Our refund policy explains the 14-day change-of-mind option and how to report damaged, faulty or incorrect goods. Contact us promptly if you need to change or cancel an order. Nothing in these terms limits mandatory consumer guarantees, withdrawal rights or remedies.

Using our website

Please use the website lawfully. Do not interfere with its security, submit fraudulent orders or misuse other people’s information. Website content may not be copied for commercial use without permission from the rights holder.

Reviews

Where identified, product reviews have been imported from another marketplace. Such reviews concern purchases from another seller and are not represented as verified From Tiny Hands orders.

Changes and applicable law

We may update these terms for future orders. The terms in effect when you order apply to that purchase. Portuguese law applies, without depriving consumers of mandatory protections available in their country of residence or access to courts available under applicable law.